FAQ's

Frequently Asked Questions – Zornest

📦 Orders & Delivery

Q1: How long will delivery take?
👉 Orders are typically delivered within 3–7 business days, depending on your location.

Q2: Do you offer Cash on Delivery (COD)?
👉 Yes, we offer Cash on Delivery (COD) across most locations in India.

Q3: How can I track my order?
👉 Once your order is shipped, you will receive a tracking link via SMS or email.

🔄 Returns & Refunds

Q4: Can I return the product?
👉 Yes, we offer a 7-day return policy. You can request a return within 7 days of receiving your order.

Q5: How long does it take to get a refund?
👉 Refunds are processed within 3–5 business days after we receive and inspect the returned product.

🔥 Product Related

Q6: How quickly does the heating pad provide relief?
👉 You can feel noticeable relief within 5–10 minutes of use.

Q7: Is it safe to use?
👉 Yes, the product is safe, skin-friendly, and suitable for regular use.

Q8: Is it rechargeable?
👉 Yes, it is a rechargeable and cordless device, making it easy to use anywhere.

📞 Support

Q9: What should I do if I face any issue?
👉 You can contact us anytime at:
👉 support@zornest.com

Q10: What are your support hours?
👉 Monday to Saturday: 10:00 AM – 7:00 PM